EXCHANGE & RETURN

CAN I EXCHANGE OR REFUND?

           Yes! You can exchange/ return your items within 7 days from the day you receive them when the related item(s) meets the requirements below: 
           1)       Exchangeable/ returnable item(Stated on receipt/ product description)
           2)       Unused
           3)       Never washed
           4)       With tag intact
           5)       Original packaging

 

HOW TO EXCHANGE OR RETURN?

           Simply follow the instructions below:
           1)       Login your account in MVN's website
           2)       Click your name at the top right hand corner of the page, click "Purchase History"
           3)       Click "More Details" in related order record
           4)       Click "Exchange" or "Return" for the unwanted item
           5)       Click the most suitable description in the pop-up menu
           6)       Click "Accepting T&C" and click "Submit"
           7)       After receiving the confirmation letter for exchange/ return, bring along the related items to our office (Rm 902, Lee Wai Comm. Bldg, 1-3 Hart Avenue, Tsim Sha Tsui, Kln, HK) or send to our office by courier (which should have provided tracking services)

                     From Hong Kong/Macau/ other countries:
                     a)  Please fill in below information for receiver
                      -- Company name:     Sumpark Enterprises Co., Ltd
                      -- Contact person:      MVN
                      -- Contact number:     +852 2721 3382
                      -- Address:                Rm 901, Lee Wai Comm. Bldg, 1-3 Hart Avenue, Tsim Sha Tsui, Kln, HK          

                     From China

                     a)  Please fill in below information for receiver
                      -- Company name:     Sumpark Enterprises Co., Ltd
                      -- Contact person:      MVN
                      -- Contact number:     0571 8679 7592
                      -- Address:                Rm. 1012, Qian Jiang International Business Center, 8 Qian Jiang Road, Hang Zhou                             

           Please make sure you received the confirmation letter for exchange/ return and you send the unwanted items afterwards, otherwise it may cause failure or delay.

 

DO I NEED TO PAY FOR THE COURIER FEE?

           It depends!
           It is FREE only when you receive "wrong items" (style/ size/ colour/ missing item) and send the related items back to us by S.F. express (Choose "Receiver" in the Payment of Charges).
           **If you choose "Receiver" in Payment of Charges" for other cases, you may receive your exchange item(s) only after you pay the courier fee OR the courier fee will be taken from the refund

 

IN ADDITION TO THE COURIER FEE, IS THERE ANY OTHER EXTRA COSTS?

           NO! Simply return your items within 7 days, starting from the day you receive them, you can return them for FREE! (Base on receipt printed date by courier)

 

HOW ARE REFUNDS ISSUED?

           Once the refund is confirmed, the way to refund is based on your payment method.
           For Credit Card:         Depending on your bank, refunds via Credit Card may take up to 14 working days.
           For COD transactions:  The refund will be done via bank transfer, please provided us your
                     -      Account Holder's Full Name(English)
                     -      Bank Account number
                     -      Bank Name
                     -      SWIFT Code
                     -      Branch Code
                      Only Hong Kong's Local Bank is accepted, account holder's full name must be same as order account name. The refund will be done within 10 working days.
           Paypal transactions:      It will be refunded within 4 working days.
           **courier fee will NOT be refunded**

ASK FOR HELP!

tel: +852 2721 3382

email: info@mvn.com.hk