SHIPPING & FREIGHT FEE

HOW LONG DOES IT TAKE TO RECEIVE THE ORDERS?

Orders will be shipped out by next working days after confirmation.
For those in Hong Kong, Macau and China, normally speaking, you may receive the orders within 4 working days. However, it may takes 3 more working days for remote districts in China. For other countries, the lead time depends on which courier company you chose and the mailing address.
(For Yamato Transport // S.F. Express, it normally takes 5 - 10 working days. For Hong Kong Post, it normally takes 15 - 90 working days.)

WHICH COURIER COMPANY WOULD BE USED?

Different courier company would be used for different countries' orders.
To Hong Kong // Macau // Mainland China: S.F. Express.
To other countries: DHL, Yamato Transport, S.F. Express or Hongkong Post.

CAN I SELECT A SPECIFIC COURIER COMPANY?

If the mailing address is in Hong Kong // Macau // China, we are sorry that, at this moment, the selection of a specific courier company is unavailable.
If the mailing address is in other countries, you can select a preferred courier company from our list: DHL, Yamato Transport, S.F. Express or Hongkong Post.
Yet, the freight fee may defer a lot for different courier companies. Extra freight fee may be charged to you when you select another courier company.

HOW MUCH DOES THE FREIGHT COST?

It depends.

Receiver's Location

Flat Fee

Free Delivery for Orders above
(after discounts have been applied)

Hong Kong/ Macau
(Commercial or Industrial Location/ S.F. Stores)

HKD 50

HKD 250

China

RMB 30

RMB 200

Shang Hai/ Taiwan/ Malaysia/ Singapore/ Japan
(via Yamato Transport)

USD 50 

USD 250

Other Countries
(via Hong Kong Post)

USD 30

USD 150

Other Countries
(via S.F. Express)

USD 40

USD 200

Other Countries
(via DHL)

USD 70

USD 350

**Shipments delivered to Hong Kong's non-industrial/ commercial locations or Hong Kong remote areas will be subject to extra service charge, which will be collected by courier when delivering.

CAN I ARRANGE THE DELIVERY TIME OR REQUEST FOR SPECIAL ARRANGEMENTS FOR DELIVERY?

You may contact the courier company (S.F. Express +852 2730 0273 // Yamato Transport +852 2829 2222 // Hongkong Post +852 2921 2222 // DHL +852 2218 6888) to schedule the delivery or request for special arrangements after you receive the tracking number for your order.
We and the courier companies will do our best to accommodate your requests but please understand that this may not always be possible.

CAN I KNOW THE STATUS OF THE ORDERS?

Of course!
You may check and track your orders by referring to Account > Purchase History > Track Order.

WHAT IF I AM NOT AT MAILING ADDRESS WHEN THE PARCEL ARRIVES?

Please contact the courier company for re-arranging the delivery at another time. (S.F. Express +852 2730 0273 // Yamato Transport +852 2829 2222 // Hongkong Post +852 2921 2222 // DHL +852 2218 6888)

CAN I CHANGE THE MAILING ADDRESS AFTER THE ORDER IS COMFIRMED?

Please contact us at +852 2721 3382 as soon as possible and we will modify the mailing address of your order if it is not shipped out.

ASK FOR HELP!

tel: +852 2721 3382

email: info@mvn.com.hk